Ch. 13 & 14 vocabulary

tact -The ability to say and do things in a way that will not offend other people.
empathize- To see someone else's point of view and to imagine oneself in his or her situation.
etiquette - Good manner's; the rules of polite behavior in dealing with other people.
conflict resolution -A promblem- solving strategy for settling disputes
diversity- Variety
stereotype - An oversimplified and distorted belief about a person or group without attention to individual differences.
self-directed- Reesponsible for choosing one's own methods for reaching a goal.
cross-functional team- A group of people from two or more departments or areas of expertises who work together toward a common business goal
functional team - A group of people from one company department or area of expertise who work together toward a common business
team planning - A process that involves setting goals, assigning roles, and communicating reguarly
facilitator - A leader who helps a team work more smoothly by coordinating its tasks.
total quality management (TQM) - Atheory of management that carefully coordinates company effforts to achieve customers satisfaction and continous product improvement also called "commitment to Quality"
leadership style- How a person behaves when he or she is in charge of other people
parliamentary procedure- Strict rules of order for conducting a meeting

week schedule #20

Mon 1/19-4-c
Tue 1/20-4-c
Wed 1/21:4-c
Thurs 1/22-4-c
Fri 1/23-off
Sat 1/24am-5pm
Sun 1/25- 7am-3pm